Caldicot & District Citizens Advice Bureau
Welcome to the Caldicot and District CAB web site.
On this site you can find out more about the bureau, the service we
provide and how to contact us.
We can work with you to sort out any debt worries and claim all the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration and we have lots of experience on family and personal matters too.
We are a charity, dependent on a workforce of paid staff and trained volunteers. Our funding comes from the Monmouthshire County Council, Caldicot Town Council and also from the Community Councils of Caerwent, Magor & Undy, Portskewett and Rogiet.
We speak up for change in social policies; from our clients ‘experiences’ we can see where services and policies are failing. We call this work “Campaigning for Change”.
We are a member of the national Citizens Advice service, which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.
How to contact us
Caldicot & District Citizens Advice Bureau
Hours of opening
Monday, Tuesday, Wednesday and Friday 10.00a.m. to
The bureau is open to clients for drop in advice, appointments may be made and some advice may be available by telephone. The bureau does not currently offer an e-mail advice service.
This service is available in special circumstances on request.
The bureau offers an outreach advice service at The Surgery Magor, on Mondays 4.00p.m. to 6.00p.m.
The Aims of the CITIZENS ADVICE BUREAU SERVICE
To ensure that individuals do not suffer through lack
of knowledge of their rights and responsibilities or of the services
available to them, or through an inability to express their needs effectively.
And equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.
The CAB Service is independent and provides FREE, confidential and impartial advice to everybody regardless of race, gender, disability or sexuality.
The Caldicot bureau is accredited by Citizens Advice the national body for CAB’s, the Community Legal Service, is a partnership member with other Monmouthshire bureau and County Trading Standards in the Consumer Support Network. In addition the bureau receives funding from the Wales Assembly Government for the ‘Better Advice Better Health’ project.
Caldicot & District CAB is a generalist advice service. Using the Citizens Advice service’s unique information system we can give you free, confidential, impartial and independent advice and information on a wide range of subjects.
Social security benefits
We also have information on the current social security benefits rates.
We can give practical help by helping you work out your entitlement to benefits, help you fill in the appropriate forms, write review and appeal letters.
If necessary we can represent you at social security tribunals. We can take your case to the commissioners, if appropriate.
We press for improvements in social security law by using our knowledge of how people are affected by the current rules.
We press for improvements in how people in debt are treated by creditors by using our knowledge of how people are affected by current rules.
We can also give you practical help by negotiating with shops and traders, help you write letters, phone or fax companies on your behalf, help you with forms, help you with small claims procedures at the county court.
If your problem is complex we can arrange an appointment with a specialist consumer adviser, who visit the bureau on a regular basis.
We can give practical help by helping you make a claim for unpaid wages, checking redundancy payments are correct, advising on changes in terms and conditions, advising on your employee’s individual rights and identifying possible claims for unfair dismissal.
If necessary we can help take a claim to an employment tribunal and represent you free of charge. If your problem is complex we can arrange an appointment with a specialist employment adviser.
If necessary, we can make an appointment with a legal representative.
If necessary we can refer you to a counsellor, a mediator or make an appointment to see a family lawyer.
We press for improvements in tax law by using our knowledge of how people are affected by the current rules.
In most cases we will be able to advise you. However, in certain cases our specialist adviser will make applications to the Home Office and, if necessary, make appeals on your behalf.
There are over 20,000 volunteers in the CAB service, but we still need more volunteers every year to help us meet the demand for advice.
We have opportunities for people to train as
volunteer advisers, trustees, administrators, social policy campaigners
and more. With so many different roles available you should be able
to find a way to get involved. Find out more about what’s in it
for you if you join the world’s largest advice network.